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Unable to upload my logo and Custom Home Page is not working ?

Resolved 6 replies premiumthemetheme-vantage
CK
11 years ago · Last reply by Andrew Misplon 11 years ago

I am new to wordpress and SiteOrigin, just got my premium theme. I am having couple of problems.

1. I am unable to change/upload my logo in “Vantage Premium Theme Settings”. I tried clicking on “Logo Image” and “Retina Logo”, but nothing happens, I am not even getting any errors.

2. “Custome Home Page” is not working for me. I clicked on “Home Page” in Appearance but nothing happens, I am just getting a rotating icon, like it’s processing.

Please try to resolve it asap.

I was also wondering if there is any videos or step by step tutorials to create a website for small business.

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Replies

6
  1. Andrew Misplon Staff 11 years, 5 months ago

    Hi CK

    Thanks for your support.

    Both issues sound like a plugin conflict issue. Please try temporarily de-activating all non-SiteOrigin plugins and then re-test. If the issues resolve please re-activate your plugins one by one while checking the problems, this will let you know which plugin is causing the conflict.

    Our Vantage documentation is up here: https://siteorigin.com/vantage-documentation/ and our Page Builder plugin documentation is here: https://siteorigin.com/page-builder/documentation/. Unfortunately nothing specific on building a small business site.

  2. CK 11 years, 5 months ago

    Hi Andrew,

    I deactivated both the Siteorigin plugins, “page builder” and “widgets builder”.

    1. I am still unable to change/upload my logo in “Vantage Premium Theme Settings”. I tried clicking on “Logo Image” and “Retina Logo”, but nothing happens, I am not even getting any errors.

    2. “Custome Home Page” worked but it asked me to install “Page Builder” and after that it didn’t work again. I clicked on “Home Page” in Appearance but nothing happens, I am just getting a rotating icon, like it’s processing.

    So my problems is not solved at all and I have no idea what to do. I want to change logo and home page asap.

  3. Andrew Misplon Staff 11 years, 5 months ago

    Sorry for not being clearer. Please de-activate all of your plugins except those made by us. If you want you can just de-activate all plugins, even ours. The reason I usually say de-activate all non-SiteOrigin plugins is I know that our plugins with our theme don’t cause this issue.

  4. Andrew Misplon Staff 11 years, 5 months ago

    Here is Greg’s video walk through on resolving this kind of issue.

    https://siteorigin.com/troubleshooting/identifying-plugin-conflicts/

  5. CK 11 years, 5 months ago

    Thank you Andrew, it was helpful and solved my problem.

  6. Andrew Misplon Staff 11 years, 5 months ago

    Win. Glad that helped. All the best.

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