I am new to wordpress and SiteOrigin, just got my premium theme. I am having couple of problems.
1. I am unable to change/upload my logo in “Vantage Premium Theme Settings”. I tried clicking on “Logo Image” and “Retina Logo”, but nothing happens, I am not even getting any errors.
2. “Custome Home Page” is not working for me. I clicked on “Home Page” in Appearance but nothing happens, I am just getting a rotating icon, like it’s processing.
Please try to resolve it asap.
I was also wondering if there is any videos or step by step tutorials to create a website for small business.
Hi CK
Thanks for your support.
Both issues sound like a plugin conflict issue. Please try temporarily de-activating all non-SiteOrigin plugins and then re-test. If the issues resolve please re-activate your plugins one by one while checking the problems, this will let you know which plugin is causing the conflict.
Our Vantage documentation is up here: https://siteorigin.com/vantage-documentation/ and our Page Builder plugin documentation is here: https://siteorigin.com/page-builder/documentation/. Unfortunately nothing specific on building a small business site.
Hi Andrew,
I deactivated both the Siteorigin plugins, “page builder” and “widgets builder”.
1. I am still unable to change/upload my logo in “Vantage Premium Theme Settings”. I tried clicking on “Logo Image” and “Retina Logo”, but nothing happens, I am not even getting any errors.
2. “Custome Home Page” worked but it asked me to install “Page Builder” and after that it didn’t work again. I clicked on “Home Page” in Appearance but nothing happens, I am just getting a rotating icon, like it’s processing.
So my problems is not solved at all and I have no idea what to do. I want to change logo and home page asap.
Sorry for not being clearer. Please de-activate all of your plugins except those made by us. If you want you can just de-activate all plugins, even ours. The reason I usually say de-activate all non-SiteOrigin plugins is I know that our plugins with our theme don’t cause this issue.
Here is Greg’s video walk through on resolving this kind of issue.
https://siteorigin.com/troubleshooting/identifying-plugin-conflicts/
Thank you Andrew, it was helpful and solved my problem.
Win. Glad that helped. All the best.