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Unable to update Vantage Premium for a long time

Resolved 7 replies themetheme-vantage
Joakim Bergman
11 years ago · Last reply by Greg Priday 11 years ago

I am using the Vantage version 2.8.4 and can’t seem to update it. I get an error every time I try. What should I do?

“The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Vantage Premium (1/1)
An error occurred while updating Vantage Premium: Update package not available.
Disabling Maintenance mode…

Warning: Creating default object from empty value in /home/bzzz/public_html/wp-content/plugins/et-shortcodes/et-shortcodes.php on line 135
All updates have been completed.”

Also, sometimes when I try to publish something I get a “page not found” error, even though the action is indeed carried out. Strange bug.

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Replies

7
  1. Greg Priday Staff 11 years, 10 months ago

    Hi Joakim

    I think the issue there might be with the version number of Vantage. So far the highest version number we’ve published is 2.1.11. Can you double check that you’re running Vantage by SiteOrigin? There are a couple other themes out there called Vantage.

    If you definitely are, you can try downloading an up to date ZIP file from the original order email we sent you and manually updating using this file.

    https://siteorigin.com/basics/updating-theme-from-zip/

    This guide might help with your 404 errors

    https://siteorigin.com/troubleshooting/page-not-found/

  2. Joakim Bergman 11 years, 10 months ago

    Tried updating through the .zip-uploading method. Got this:

    “Installing Theme from uploaded file: vantage.1.1.11.zip
    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/bzzz/public_html/wp-content/themes/vantage/

    Theme install failed.

    Warning: Creating default object from empty value in /home/bzzz/public_html/wp-content/plugins/et-shortcodes/et-shortcodes.php on line 135”

  3. Joakim Bergman 11 years, 10 months ago

    Oh just saw your message. Will try that!

  4. Joakim Bergman 11 years, 10 months ago

    Hmm I can’t seem to find the original email from you. We had some troubles with our mailserver a while back when we set it all up. Is there any way you could check for me which email the email from you was sent to?

    Our website is http://www.beeunltd.com. I only found a paypal confirmation about paying for the theme but that is it. Strange.

  5. Joakim Bergman 11 years, 10 months ago

    Hi Greg,

    The order form didn’t work, but I forwarded you my order confirmation to this email.

    Thank you for your help, the customer services is 10/10.
    Joakim

    • Greg Priday Staff 11 years, 10 months ago

      Glad we could help out. Andrew mentioned he’s attending to your mail, so you should have the latest ZIP file in no time.

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