PLease help, I’m at a complete loss.
I use Site Origins Page Builder 2.4.5 (ThinkupThemes compatible) version. I keep on trying to edit certain pages pagebuilder modules but the changes are not “taking”.
I’ve disabled all of my plugins and tried again, but that didn’t work either.
I saw another thread that sounded like the same issue which recommended to try an earlier version of the plugin (2.3.2), but then all of my content was lost across the entire site, so that wasn’t an option.
I gather from some other threads I’ve seen that this is a known issue. What is the most stable version of the plugin?
I don’t know what to do anymore.
Any help you could provide me would be greatly appreciated.
Thank you,
Laurie
Hi Laurie,
This is not a common issue. We recommend the latest version of SiteOrigin Page Builder (which at the time of writing is 2.4.9) as that is the most stable version.
Do you currently have Wordfence installed?
If you do:
This is likely a WordFence issue. The issue is that it’s initially very strict so things like the Learning Mode do definitely help in resolving issues like this one. However, if you want to “skip” the learning process and just use your widgets you can do so pretty easily. Go to the affected widget and open it up, don’t get “blocked” yet. Instead open up another tab on WP AdminWordFenceLive Traffic and filter it by blocked traffic. Then make an adjustment to your button widget and you’ll get blocked. Go back to the Wordfence tab and press the whitelist param from FireWall button. This is 100% safe as the contents of the field are not at all close to what would be required for an XSS attack. (it’s really quite odd it would even suggest such a thing…).
Let me know if this helps.
If you don’t:
This is very likely a plugin conflict. Now I know you stated you tried this, but please try it again – please be sure to follow the steps word for word (don’t leave anything enabled that shouldn’t be as per the instructions). Could you please try a full plugin conflict test? Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.