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Unable to update SiteOrigin Premium plug

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pdengler
8 years ago · Last reply by Alex S 8 years ago

I am prompted to update to version 1.0.6 (I currently run version 1.0.3). I get the following error:

Update Failed: Download failed. Unauthorized

When I click on license it says it says it’s valid and active. Please advise.

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  1. Alex S Staff 8 years, 5 months ago

    Hi Pdengler,

    This can happen as a result of a domain mismatch, your license hasn’t been activated or your license has expired. Please navigate to WP AdminSiteOriginPremium License and double check to ensure your license is input (it’ll mention that it’s present).

    If it is, let’s try fixing a domain mismatch. Please open Page: Dashboard and open your Order History. Find your order and click View LicensesManage Sites. Click Deactivate Site next to any of the sites that failed to update. The deactivation process will take about an hour to complete and sadly cannot be bypassed. Once complete, please go to back to one of the websites and navigate to WP AdminSiteOriginPremium License and change your license to test and then save. Set the license back to the correct license and save. Please try updating once more.

    You can also manually upgrade if you would rather not. To do this, please open Page: Dashboard and click siteorigin-premium.1.0.6.zip (or whatever the latest version is). Please open up your website and navigate to WP AdminPluginsInstalled Plugins. Deactivate/delete SiteOrigin Premium (this will not result in data loss) and then click Add NewUpload Plugin and upload siteorigin-premium.1.0.6.zip (or whatever the latest version is).

    As you’re a premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on your Page: Dashboard (please refer to the support tab). Please reference this thread and include your SiteOrigin order key in the email.

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