Hello all!
I need your help to resolve an issue when using SO Page Builder and SO Editor.
I cannot paste text in the Visual tab of the Editor. If I switch to text or Revert to Editor the paste function works just fine.
Thank you all for your help!
Unable to Paste in TinyMCE Editor
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Related issue: here
Note: I was able to copy and paste a few days ago, it seems like I lost the functionality recently.
Hi Wriostamez,
To clarify, what plugin are you using to add the Paste button?
Hi Alex!
TinyMCE Editor.
I also tried Ctrl+V and the context menu + paste and nothing works.
Screenshot: https://pasteboard.co/H9BTDIL.png
Hi Wriostamez,
Would it be possible for you to create a temporary admin account for us so we can log in and take a look?
This is a private message.
Hi Alex!
Sorry, but the site is on a corporate intranet without internet access.
We could do a remote session so you can take a look. I can send you webex or skype details.
Sorry for this inconvenience.
Hi Wriostamez,
Unfortunately, that’s not possible at this time.
Are you able to replicate this issue in a different browser? If so, can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
Hello Alex!
Yes, the same issue with all three major browsers. If I disable the Page Builder by SiteOrigin plugin and use the default WordPress Editor the copy and paste functionality works fine, this is just happening inside the SiteOrigin Editor.
Thank you so much for your help!
Hi Wriostamez,
To clarify, did you try replicating this issue with the SiteOrigin Editor widget while all other plugins were disabled and a default theme was in use?
Hi Alex! no I haven’t disabled all the plugins. But just switching to the default WP Editor the copy and paste function works just fine.
It is only not available when using Page Builder.
Please take a look at this video.
Thanks Alex!
Hi Wriostamezm
As this isn’t a widespread issue, we really need you to disable all other plugins (expect SiteOrigin Page Builder) and then try replicating this issue. This will allow us to identify if this issue (being unable to paste) is preventing SiteOrigin page Builder from supporting paste on your website. I know this isn’t ideal but we really need a full plugin conflict test run to be able to proceed.
Hi Alex! you were absolutely right!
I disabled all plugins, then re-enabled all one-by-one while trying replicating the issue.
After disabling all the issue was resolved, after re-enabling them all the issue is no longer present.
Thank you for your all your help!
Hello Alex, after a few days the issue copy and pasting returned.
Disabling all the plugins fix the issue, then just returned.
Anything else you could recommend?
I appreciate your help!
mriostamez
Hi mriostamez,
Please disable each non-SiteOrigin plugin once by one until this issue no longer occurs. After each plugin you disable, please attempt to copy and paste.