This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Unable to install Site Origin page builder

Resolved 2 replies pluginplugin-page-builderquestion
pri
8 years ago · Last reply by pri 8 years ago

I was using page builder all this time. When I visited my site I noticed its jumbled. And says install page builder. I am using Sydney theme. When I try to install it says Downloading install package from https://downloads.wordpress.org/plugin/siteorigin-panels.2.5.11.zip…

Unpacking the package…

Installing the plugin…

Destination folder already exists. Private Snippethtml/wp-content/plugins/siteorigin-panels/

Plugin install failed. What can I do.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

2
  1. Alex S Staff 8 years, 5 months ago

    Hi Pri,

    This is a sign of a broken plugin install. Can you please navigate to WP AdminPluginsInstalled Plugins and try and find Page Builder by SiteOrigin. If you can, please try activating it.

    If you can’t, you’ll need to FTP into to your website and manually delete the SiteOrigin Page Builder plugin directory. If you’re not too familiar with FTP, I would recommend getting in contact with your hosting provider for assistance. Once connected, please navigate to html/wp-content/plugins/ and delete siteorigin-panels. Please navigate to WP AdminPluginsAdd New and search for and install Page Builder by SiteOrigin.

  2. pri 8 years, 5 months ago

    Thank you it did work.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread