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unable to download theme

By Yu Sing Chan, 5 months ago. Last reply by Andrew Misplon, 5 months ago.

Dear Support Team

I just bought a premium account, but it cannot download theme?

Is premium account only and use free theme, right ? May I know what is different with free account ?

Any support services included ? Because we are an agency for build website for my clients.

Thanks and regards


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  1. 5 months, 21 days ago Andrew Misplon Hi, I Work Here

    Hi Yu

    Thanks for reaching out.

    If you purchased SiteOrigin Premium, please, contact [email protected] via email.

    If you purchased a premium theme, please, check who the theme author is, you’ll be able to make use of premium support via the theme author.

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