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This page can’t be found. when page builder is active.

7 years ago · Last reply by creativexl 7 years ago

When I edit or create a page I get “This page can’t be found”. If disable SiteOrigin page builder then it ok it works.
I switched theme, still same. there are no other plugins active except SiteOrigin page builder.

I did reset permalinks. no luck.

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Replies

8
  1. Alex S Staff 7 years, 1 month ago

    Hi Creativexl,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look at this issue? I suspect your hosting may be incorrectly blocking your request and I’ll be able to verify if this is the case.

  2. Alex S Private Staff 7 years, 1 month ago

    This is a private message.

  3. WordPress Private 7 years, 1 month ago

    This is a private message.

  4. creativexl 7 years, 1 month ago

    Alex,

    Thank you.

    I just created an admin acc.

  5. Alex S Staff 7 years, 1 month ago

    Hi Creativexl,

    Thanks. Please reach out to your hosting provider and ask if they have any records of you getting blocked by any security modules (such as mod_security)? You may need to provide them with an account so they can replicate this issue.

  6. creativexl 7 years, 1 month ago

    Thank you Alex for getting back to me.

    I will contact to hosting company.

  7. Alex S Staff 7 years, 1 month ago

    Hi Creativexl,

    Okay cool. Let me know how you go mate.

  8. creativexl 7 years, 1 month ago

    Thank you Alex, I do appriciate for your support. It is working now after turning off the mod security from cPanel.

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