Home>Support>theme and plugin issues

theme and plugin issues

By Alan Mclaughlin, 10 years ago. Last reply by Andrew Misplon, 10 years ago.

having both theme issues

I can’t see menu on main admin dashboard to sort settings
pagebuilder page options won’t load
black tinymce doesn’t work
can’t access plugins menu via mobile devices
I wish to upgrade when prefer if I could have extended 24 hrs trial first to attempt to resolve the above issues.

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 10 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Hi Alan

    Thanks for running Vantage.

    1. You’ll find the Vantage theme settings at Appearance > Theme Settings. You can manage your main menu from Appearance > Menus.

    2. Ensure Page Builder is activated under Plugins. If it is check that Pages and Posts are ticked under Settings > Pages. Finally you can try disabling all non-SiteOrigin plugins and see if the Page Builder tab then appears on your pages and posts.

    3. Black Studio as a widget is called Visual Editor. Search for Visual Editor when working in Page Builder and clicking the + button to insert a widget.

    4. Not sure here – you could re-try accessing plugins via a mobile device with a default WordPress theme activated. That would let you know if you’re looking at a theme or core WordPress problem.

    5. You can upgrade whenever ready. Appearance > Premium Upgrade has our upgrade page. The free version is valid forever so no rush or obligation.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More