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Su_Widget is not available?

Open 3 replies developerpluginplugin-widgets-bundle
Michaelkkz
7 years ago · Last reply by Alex S 7 years ago

Getting the following message after I update all site origin widgets.

The widget Su_Widget is not available. Please try locate and install the missing plugin.

Any help would be greatly appreciated

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Replies

3
  1. Alex S Staff 7 years, 1 month ago

    Hi Michael,

    Unfortunately, we’re not too sure what plugin was adding this widget. Do you happen to remember the full name of this widget?

  2. Michaelkkz 7 years, 27 days ago

    Thank you Alex, I’m not sure what the widget was exactly but I believe it was just a simple “Site Origin Editor” which just had a short simple list in it.

    Link to screenshot where widget is missing when editing: https://drive.google.com/open?id=1Z5RHX3ZR7GELlKlZPKKy-k3XQVbpk5B8

    Thanks Alex

    Michael

  3. Alex S Staff 7 years, 27 days ago

    Hi Michael,

    Thank you for the screenshot. Unfortunately, I’m still not too sure what widget this is but based on the widget name in the provided screenshot, it wasn’t a SiteOrigin Editor widget. The error message you see when a widget goes missing is generic with the only difference being the widget name – in other words, linking to our forums is intentional and will happen with any widget regardless of whether it’s actually one of our widgets or not.

    Would it be possible for you to send me an export of the page this widget is on? To export a page, please open up the page in the editor and click the Layout button in the Page Builder toolbar. Then click import/export and then click download. Please upload the export to a 3rd party file hosting site such as WeTransfer (no email is required).

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