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Stretched Images on Facebook and Instagram Web Browser… and Safari.

By Dillon-DES, 4 years ago. Last reply by Andrew Misplon, 4 years ago.
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This morning after a plugin update, I had to rollback to an earlier version of SiteOrigin Widget Bundle. I went from 1.17.7, back to 1.17.6. Any image I set up using the Image widget with was stretched tall. The browsers that I witnessed the error on are iOS Safari, iOS Facebook, and iOS Instagram.

Once I reverted back to 1.17.6, the error was fixed on iOS Safari. However, the error remained on Facebook’s and Instagram’s web browsers. I noticed in the 1.17.7 update notes that you changed the following…

“IE 11: Prevented images from exceeding the widget container.”

I wonder if that is the issue.

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  1. 4 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Hi Dillon

    Thanks for reaching out and letting us know about the problem.

    The issue remaining on Facebook and Instagram’s browsers is most likely a caching related.

    This problem will most likely be related to the IE 11 fix. I’ll get back to you once I know more.

  2. 4 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    At the moment, I’m unable to replicate the issue. Please, could you send a link to a page that has a SiteOrigin Image widget that was stretched by the update? Thanks.

  3. 4 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    No worries about a link. The following can be used to hotfix the problem.

    .sow-image-container > a {
	flex-direction: column;
}

    The issue will be resolved in the next Widgets Bundle release. Thanks again for reporting the problem.

  4. 4 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Hi Dillon

    If possible, please, could you test a beta copy of the Widgets Bundle for us that contains a fix. If you’re up for that, you can find the beta release at the following URL:

    https://siteorigin.com/wp-content/uploads/2020/09/so-widgets-bundle.1.17.6.1-beta.zip

    Once the ZIP file is on your desktop, head over to Plugins, deactivate, and delete the SiteOrigin Widgets Bundle. Next, install the ZIP file from Plugins > Add New > Upload Plugin. Test the release, please, remove the CSS hotfix I posted above if you made use of it.

    Thanks

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