Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].
Yesterday I was working normal today after the upgrade plugin Page Builder by SiteOrigin I can not leave the window of the widget in any way. I have to clarify that it is not for everyone, but if the majority, I hope I can help. A greeting.
Hi Mario
So sorry for the hassle. We’re working hard to resolve this challenge.
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
This is a private message.
One quick question – do you by any chance have the Jetpack Widget Visibility module enabled? We’ve identified an issue with that particular module. We have a fix coming for that tomorrow.
Hi Mario
So sorry for the hassle.
We believe we’ve found the issue. Greg will push the update tomorrow morning GMT+2.
If you need to work right now you could delete Page Builder from Plugins after deactivating it and then install the previous version via Plugins > Add New > Upload Plugin. The previous, stable version is here:
https://downloads.wordpress.org/plugin/siteorigin-panels.2.3.2.zip
okay, thank you very much for your prompt response.
I have another problem with your contact form when you give the send button, the message does not give thanks. However I if I receive mail,
which do you think is my problem?
You think you can help me or better I write a new thread in the support forum? thanks anyway.
Hi Mario
We have a fix ready, once we confirm that this fixes the issue we’ll send out the update. Would it be possible for you to manually install the update to check if this solves the issues for you?
1. In your WordPress admin, navigate to PluginsInstalled.
2. Deactivate Page Builder, then delete it to make sure you can install the new version.
3. Download a copy of 2.4.1: https://downloads.wordpress.org/plugin/siteorigin-panels.2.4.1.zip
4. Navigate to PluginsAdd New. Click Upload Plugin, then select and install the 2.4.1 zip file you downloaded.
Thanks for taking the time to check! Please let us know if this solves the issues you were experiencing.