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Slider wrong when I update plugin

By Ortodoncia Cardona, 5 years ago. Last reply by Alex S, 5 years ago.

When I updte plugin to last version, main slider appears wrong. Not as slider but as imagen one up other. Only works with version 2.8.2. The error is the same with wordpress 4.9 and 5.0

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  1. 5 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Ortodoncia,

    This sounds like you could be experiencing a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. 5 years, 8 months ago Ortodoncia Cardona

    Thanks for your answer!

    My theme is flash: https://wordpress.org/themes/flash/

    I disable all plugins. Only activated Site Origin and Flash Toolkit. Slider appears only when I activate flash toolkit and appears wrong, I installed old versions of flash toolkit but problem persist. :(

  3. 5 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Ortodoncia,

    Thanks. Are you using the ThemeGrill Slider? If so, please reach out to ThemeGrill for assistance with this issue as they’ll be able to assist you with issues with their slider. If not, can you please link me to your website where I can see this issue?

  4. 5 years, 8 months ago Ortodoncia Cardona

    I dont know I only have Page Builder, ThemeGrill Demo Importer, Fsh Toolkit…
    I add slider with page builder, I add block slide in main page of the website…

    The page is https://ortodonciacardona.com/

    Thanks so much for your help

  5. 5 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Ortodoncia,

    Thanks. I can confirm you’re using the ThemeGrill Slider. Please reach out to ThemeGrill for assistance with this issue. Sorry mate, I wish I could be of help but we’re really not familiar with the sliders code so we’re unable to debug it.

  6. 5 years, 8 months ago Ortodoncia Cardona

    OK thanks!! I will reach out to ThemeGrill for assistance

  7. 5 years, 8 months ago Ortodoncia Cardona

    Oh! I found solution quickly :)

    If you are interested to know:https://themegrill.com/support-forum/search/update+site+origin/

  8. 5 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Ortodoncia,

    Great to hear it’s working without issue now and thank you for the link! :)
    Please be sure to post another thread if you have any other questions.

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