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SiteOrigins Widgets Bundle update is crashing my site, Error 500

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cjsebes
8 years ago · Last reply by Alex S 8 years ago

I’m currently running a WordPress website using the Vantage them version: 1.6.1. Amongst my plug-in are Page Builder by SiteOrigin v 2.5.4 and SiteOrigin Widgets Bundle v 1.8.6. When I attempt to update SiteOrigin Widgets Bundle to the current 1.9.1, it completely crashes my website giving me a 500 error upon trying to access the site in any manner. I cannot access the back end of WordPress either. I must then wipe my installation of WordPress, reinstall, and upload a backup of the site. Subsequently, I’ve also found that on one installation of which I have FTP access, I can delete the SiteOrigin Widgets Bundle plug-in folder, giving me access again, but I cannot use v 1.9.1 of SiteOrigin Widgets Bundle. Please look into this. I’m happy to answer any questions you may have.

Currently, I have my site hosted in three places. GoDaddy, Amazon AWS, and in-house which we are currently testing. All three have exhibited the 500 error when updating SiteOrigin Widgets Bundle to v 1.9.1

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Replies

3
  1. Alex S Staff 8 years, 8 months ago

    Hi Cjsebes,

    Can you please enable WP_DEBUG and WP_DEBUG_LOG? Then please try updating and nce the error occurs again, can you please post the contents of the debug.log file which will be found in the wp-content directory of your website.

  2. cjsebes 8 years, 8 months ago

    Thanks for getting back to me. I don't seem to see that file in the directory. If it happens again I'll look for it, but at this point I'm hoping it doesn't happen again. I can't upgrade the plugin as it immediately crashes the site.

    I can set up a test for tomorrow. I'll run a backup tonight and try after that runs, look for the debug file, then immediately revert to a good state.

    Thanks much.

  3. Alex S Staff 8 years, 8 months ago

    Hi Cjsebes,

    The debug.log file will only be present after an error has occurred.

    I’m sorry about this whole situation!

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