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SiteOrigins Social Media Buttons Aren’t Showing

Open 5 replies bug-reportpluginplugin-widgets-bundle
snowy626
4 years ago · Last reply by Andrew Misplon 4 years ago

I’ve had this plugin for a long time and never had this issue before. Out of the blue, my social media icons at the bottom of all my pages now show as blank boxes instead of the icons. The links still work, but you can’t tell what you’re clicking on. I checked Chrome and Edge, and it shows the same row of blank boxes in both browsers. Any advice on how to get the icons back? Is this a glitch from the last update?

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Replies

5
  1. Andrew Misplon Staff 4 years, 5 months ago

    Hi

    Thanks for reaching out.

    Do you have a public URL where we can take a look at what’s going on?

  2. snowy626 4 years, 5 months ago

    Yes – https://onthecobblestoneroad.com

    Thank you for looking into this!

  3. Andrew Misplon Staff 4 years, 5 months ago

    Hi. Thanks for the link.

    I’m, unfortunately, not seeing an obvious cause. Please, try running a quick plugin conflict test when able. If you temporarily deactivate all plugins except for those authored by SiteOrigin, does the issue resolve?

    If you’re using any caching or optimization plugins, it’s best to clear those before starting the test. The goal is to find a working baseline.

  4. snowy626 4 years, 5 months ago

    I deactivated all of my plugins except Page Builder by SiteOrigin and SiteOrigin Widgets Bundle. The issue was not resolved – all of the social media icons still showed as blank boxes.

  5. Andrew Misplon Staff 4 years, 5 months ago

    Thanks for trying. You could perhaps send the page layout. I can test it locally and see if the issue persists. In Page Builder click LayoutsImport/ExportDownload Layout. Upload the JSON file to WeTransfer or Drive/Dropbox and send us the link. Thanks again.

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