Hi
I have the Site Origin Widgets Bundle 1.15.7 and use it for all images on my site as well as the Tiny MCE Advanced widget v5.2.1.
A couple of days ago (possibly after an update but I can’t remember) pictures on my site started to appear out of their boxes (overlapping with the sidebar for example). When I tried to edit the picture block in Gutenberg editor it game me an error message. I could create a new Siteorigin image block and choose a picture but when trying to view or edit it it would error.
Also, when trying to edit my homepage I got a white screen of death.
I tried to fix this by deactivating my plugins and have found that its these two plugins above which are causing me issues so I no longer have a white screen of death with these deactivated, but now I cannot edit my text, create Classic Paragraph blocks etc as they are not supported. Also, all pictured on my site have disappeared…
In editor I get the message ‘Your site doesn’t include support for the ‘t-adv/classic paragraph’ block.
I’m using theme Read More v 2.0.1 which I have not updated recently and am on WordPress 5.2.2 if that helps.
Thanks
Sarah
Hi Sarah
Thanks for posting.
Please, try deactivating all of your plugins except for those authored by SiteOrigin and TinyMCE Advanced. Does the issue persist?
You’ve made great troubleshooting progress. What you’ll want to try now is to activate the plugins you want to use, in this case, Widgets Bundle and TinyMCE Advanced and deactivate everything else. If you’re using caching/optimization plugins, clear those before deactivation. The goal is to try and find a working baseline with the plugins you want to use.
Thanks. Yes I still have the issue if I deactivate all other plugins and try either of these on their own.
I don’t think I have any caching/optimisation plugins. Would image shrinking ones count?
Thanks. Image shrinking should be fine. Please, send a link to a page where we can view the issue.
It's http://www.eatthinkexplore.com<http://www.eatthinkexplore.com>. The site works. It's editing that gives me a white screen and issues. The only issue you will notice on the live site currently is that all pictures have disappeared!
Thanks for the link.
Try repeating the plugin conflict test but this time with a default theme like Twenty Nineteen activated. If you want, that can now be done via the Health Check plugin: https://wordpress.org/plugins/health-check/.
If that isn’t helpful, you’ll ideally need to set
WP_DEBUGandWP_DEBUG_LOGto true in your WordPress wp-config.php file. The white screen should then display a distinct error which you can use to diagnose the issue. It’s a semi-technical task, here is how: https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/Tried the Health check plugin but 30 mins later it still just says this:
[cid:[email protected]]
Also, should I be running this with all the misbehaving plugins activated?
If you aren’t making progress with the Health Check plugin you can:
1. Deactivate all plugins not authored by SiteOrigin.
2. Switch to Twenty Nineteen theme.
3. Check to see if a working baseline can be found. If one can be found, change back to your theme, does the issue re-occur, if not, reactivate your plugins one by one until the issue re-occurs.
If you aren’t able to make progress with the above then you need to find out what error is being thrown when the site white screens, you’ll ideally need to set WP_DEBUG and WP_DEBUG_LOG to true in your WordPress wp-config.php file. The white screen should then display a distinct error which you can use to diagnose the issue. It’s a semi-technical task, here is how: https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/
Hmmm. So I did this in the config file and with all my plugins activated it did give me an error message about the WP Visited countries Reloaded plugin. After deactivating this I just get a blank white screen again…
I’ll try changing my theme to twenty nineteen and see if I still get the problem.
So I tried changing to Twenty Nineteen and now only the Tiny MCE Advanced plugin gives me a white screen (still no error message). However I still get this error message when trying to edit an image:
[cid:[email protected]]
And this on the previous classic paragraph blocks. So I can’t edit anything still…
[cid:[email protected]]
Also, if I add a new Site Origin Image nothing happens when I click on ‘Choose Media’…
Hi
Also got my debug file in case that helps you…
Thanks for your replies.
Due to spam issues the forum doesn’t support images. If you’d like to send an image you could upload it to imgur.com or any cloud sharing site and send the link. If you have a quick look at the forum post itself you’ll see what I can see.
Please, let us the errors you’re seeing in your debug.log file. You can open the file and check the errors at the time of testing. It isn’t necessary to send duplicates, you can just send one error or one of each if there are multiple errors in the log file.
The error you’ve described when clicking the Add Media button in the SiteOrigin Image widget, does that happen with Twenty Nineteen activated and all non-SiteOrigin plugins deactivated?
Hi.
The log file only has one other error in it (other than the countries visited reloaded one which is now deactivated and therefore gone). This is
[17-Aug-2019 18:34:09 UTC] PHP Warning: posix_getpwuid() has been disabled for security reasons in /home/allabout/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 225
ANd yes, the error is with all other plugins deactivated and in Twenty nineteen. Only the SiteOrigin Widgets Bunde is Active.
When the issue occurs there is most likely a JavaScript error present in the console. Please, recreate the Widgets Bundle issue, check the console, take a screenshot of that error and upload it to imgur.com or another site where we can take a look. Here is how: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. Thanks.
So I've had a bit more of a play now that I'm back home on proper internet (rather than camping!) and it seems that there is no issue in Google Chrome, only when viewing and editing in Internet Explorer. Does this change what I need to be doing?
Nothing shows in the Javascript in Chrome.
Hi :)
Is the issue on the front-end visible in Internet Explorer?
Which version are you testing with?
Does the issue specifically relate to a SiteOrigin widget?
Thanks
There is a new version of the Widgets Bundle being released this week. If possible, let’s wait for that release. It pertains to containing images in IE and might resolve the problem. With regards to the admin editing issues, hopefully, you can just make use of Chrome, thereby resolving that problem.