I loaded the SiteOrigin Widgets Bundle along with the Page Builder to test and instantly noticed some conflicts with Astra Pro theme. Whenever I try to go into Astra>Customize my admin locks up with multiple “Page Unresponsive” messages. I have done extensive testing and found that it was the SiteOrigin Widgets Bundle that was causing this.
It is a shame because I was quite pleased with the Page Builder/Widgets Bundle combo for page/post designs. Was hoping there is a fix to this.
Thanks,
Shawn
Hi Shawn
Thanks for getting in touch.
I’m unable to recreate the issue with the free version of Astra (screenshot). It’s possible there is something in the Pro version that’s relevant. Does the issue persist if you temporarily deactivate all plugins except for the SiteOrigin Widgets Bundle and then attempt to re-open the Customizer with only the Widgets Bundle activated?
YES it still happens. When I deactivated all plugins my theme switched from Astra Child to Astra, because the Child theme I believe requires one of the Astra plugins. At first I thought this was conflicting with the Astra Pro plugin but now it appears to be conflicting with the theme somehow. In fact I get the page unresponsive multiple times with short spurts (a few seconds) where it clears up, but then freezes again.
Thanks. If you have some technical experience you check the console to see what’s happening when the error occurs. Here is how: https://developer.wordpress.org/advanced-administration/debug/debug-javascript/#step-3-diagnosis. If errors are present in red text you’re welcome to take a screenshot, upload it to WeTransfer.com or any online location and share the link here.
Not really sure what I am looking for here. There are tons of messages/errors/warnings/etc so it is hard to provide all of them to you. Here are a handful of random errors/messages. One of the photos is from the Issues tab and there are quite a few listed. A lot of these are from the SiteOrigin Widgets plugin. The red arrow shows the reference to SO. Not sure if these issues could have anything to do with the freezing and really slow loading of the Customizer.
https://imgur.com/a/n6rAhrk
Hope this helps some.
Thanks
Thanks. There is global view in the console that we’d need to check to see the root cause of the errors. If you’d like, you could upload a copy of the premium theme ZIP file to a cloud location and email us the link to [email protected]. We’ll take a look and go from there.