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SiteOrigin Widget Bundle generates 500 server error

Open 1 reply bug-reportpluginplugin-widgets-bundle
Francis Martel
7 years ago · Last reply by Andrew Misplon 7 years ago

Hello,

When using the MESMERIZE theme v 1.6.72 along side the plugin « Site Origin Widgets Bundle”, the site breaks. I get a “500 Server Error” and I am unable to access the wp-admin features. I must go into cpanel on the server-side and manually modify phpMyAdmin to reset plugins.

Are you aware of this bug?
Is there a solution / work around ?

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  1. Andrew Misplon Staff 7 years, 3 months ago

    Hi Francis

    Thanks for posting. Sorry to hear about the hassle. I don’t believe this is a general issue but most likely a problem with something in your setup. 500 errors can be caused by plugin or theme conflicts or memory shortage. It sounds like you’re comfortable making small changes. I recommend turning on debug in wp-config.php in the WordPress root directory, here is how: https://codex.wordpress.org/WP_DEBUG. Change to true. Once that’s done, instigate the 500 error again, there should hopefully be an error printed with details that you can use. Don’t forget to set debug back to false when this is all done. Also, it’s easiest to deactivate plugins simply by changing their name in the wp-plugins folder. Change siteorigin-panels to _siteorigin-panels to deactivate.

    Here is normal 500 debugging:

    1. Test with all non-SiteOrigin plugins deactivated. Fixed?
    2. Test with a default theme like Twenty Sixteen and all non-SiteOrigin plugins deactivated. Fixed?
    3. Install https://wordpress.org/plugins/server-ip-memory-usage/. How much PHP is available to your WP install? If it’s low, change it to at least 256.https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

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