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I’m using Vantage and the video player isn’t working. What do I do? What info do you need from me?
Hi TreeSpaulding,
Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.
Thanks, Alex. The URL of the page is http://vermontvideomarketing.com/2016/06/22/62-crescent-terrace-burlington-vermont-for-sale/
Hi TreeSpaulding,
Based on your link the video widget seems to not be outputting anything.
Would it be possible for you to send me an export for this widget? To do this open up the page with the widget, and click prebuilt. Then click import / export and then click download. Please upload the export to a 3rd party file hosting site such as teknik.io.
Hi, Alex,
I just attached it here. Is that okay?
Hi TreeSpaulding,
Sadly the email reply system we use does not support attachments. Could you please link to the layout? I’m very sorry about this!
Oh, okay https://u.teknik.io/Ae3fV.json
Hi TreeSpaulding,
Okay so the issue with your video player is that you’ve used the edit link for the video. This isn’t a URL people, outside of you, can access. Please open up the full video and then use the URL in your address bar. An example valid video link would be something like: https://www.youtube.com/watch?v=OYbXaqQ3uuo
Oh, I'll try again right now. thanks!!!
Now I know! Wow, thank you. I have a couple more questions. Should I just ask you or start a new thread.
Thanks!
Hi TreeSpaulding,
Ideally could you please start a new thread. It’ll help with other people searching for similar issues or questions.
Yes, thank you. That was what I was thinking. I appreciate your help!!!