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Hello all
In my WP-site I’m using the Vantage theme, together with the Widegt bundle.
I’ve used the SiteOrigin Video Player with success in combinationwith MP4-files,
but encounter problems when using MOV-files. In the preview the screen turns black
and when that happens, I also encounter problems with the correct functioning of WP in general.
Could you please advise me on what I’m doing wrong?
Regards
Richard
Hi Richard,
Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.
Hi Alex
I’m busy redesigning a web site, using Vantage and PageBuilder. You can access this development site on http://sandbox.littletigers.eu
It’s in Dutch at the moment, but If you go to the page “onze successen” and scroll down till you find the entry called ‘Tortie’, there’s where things go wrong.
As web browser I’m using Microsoft Edge, but it also happens with Google Chrome.
Kind regards
Richard
Hi Richard,
From the looks of it, this looks like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
Hello Alex
As you suggested, I’ve turend off all non SiteOrigin plugins, but the problem still persists. If you can give me a personel email, I’ll grant you access to the back end and you can have a look round.
Kind regards
Richard
This is a private message.
This is a private message.
Hi Richard,
I’m not going to be able to look into this until Monday, but I’ll do it pretty much first thing.
Private Snippet
Thank you Alex.
I’m not in any hurry. This site is for a charity of wich I’m a member. I volunteerd to design and keep up a web site.
We’ve got one running now, but it needed redesigning, which I’m doing now.
Kind regards
Richard.
Hi Richard,
Sorry for the delay!
Okay so while you’ve switched out the video I suspect I know what’a going on. This looks to be a browser issue with the file. I’ve been unable to replicate this issue locally with any version of the file outside of your one. Not too sure why this may be – maybe some weird encoding setting? :S Sorry if it sounds like I’m being vague it’s just I’m honestly not too sure why this is happening. Just for reference, give this page a read and see if it aligns with your encoding settings.
Ok Alex
Thank you for your troubles. I’ll give it a read and see, if I can make sense of it.
Kind regards
Richard
Hi Richard,
If you have any questions about anything on that page I may be able to provide a better explanation so please feel free to ask.