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SiteOrigin Premium Update “Unauthorized”

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kartz
8 years ago · Last reply by Alex S 8 years ago

Here’s the message I get, “An error occurred while updating SiteOrigin Premium: Download failed. Unauthorized”. This has been going on for weeks.

When I look at the premium license it says it’s “Valid and Active”.

Any help would be appreciated.
Kim

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Replies

2
  1. kartz 8 years, 4 months ago

    I have a premium license!!!!!

  2. Alex S Staff 8 years, 4 months ago

    Hi Kartz,

    I suspect this is a domain mismatch. To fix this, please log into the SiteOrigin Order Dashboard and open your Order History. Find your order and click View LicensesManage Sites. Click Deactivate Site next to any of the sites that failed to update. The deactivation process will take about an hour to complete and sadly cannot be bypassed. Once complete, please go to back to one of the websites and navigate to WP AdminSiteOriginPremium License and change your license to test and then save. Set the license back to what it was previously and save. Please try updating once more.

    You can also manually upgrade if you would rather not. To do this, please log into the SiteOrigin Order Dashboard and click siteorigin-premium.1.0.6.zip. Please open up your website and navigate to WP AdminPluginsInstalled Plugins. Deactivate/delete SiteOrigin Premium (this will not result in data loss) and then click Add NewUpload Plugin and upload siteorigin-premium.1.0.6.zip.

    As you’re a premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on your Page: Dashboard (please refer to the support tab). Please reference this thread and include your SiteOrigin order key in the email.

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