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Achille Lwanga
5 years ago · Last reply by Andrew Misplon 5 years ago

Hello, I encounter an error on my site when I go to create a new page. I bought the SiteOrigin Premium license. Thank you for your support.

Failed to load plugin: so-premium-font-selector from url https://instantsnews.net/wp-includes/js/tinymce/plugins/so-premium-font-selector/plugin.min.js

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5
  1. Andrew Misplon Staff 5 years, 6 months ago

    Hi Achille

    Thanks for reaching out.

    Another plugin or your theme is producing an error that is in turn impacting other plugins that use JavaScript. Try to establish a working baseline. Temporarily switch to the Twenty Twenty theme, next, temporarily deactivate all plugins not authored by SiteOrigin. In that state, does the issue resolve? If so, reactivate your theme and then your plugins one by one, after each activation, check for the issue.

    You can reach our premium support desk via email on [email protected]. Thanks again!

  2. Achille Lwanga 5 years, 6 months ago

    Thank you

  3. Andrew Misplon Staff 5 years, 6 months ago

    Sure, no problem. How did the test go, were you able to find a working baseline?

  4. Achille Lwanga 5 years, 6 months ago

    No, I am blocked. Can you help solve the problem please.

  5. Andrew Misplon Staff 5 years, 6 months ago

    Hi, thanks for your reply. Does the issue resolve with the Twenty Twenty theme temporarily activated and all non-SiteOrigin plugins deactivated?

    Alternatively, you can try installing https://wordpress.org/plugins/enable-jquery-migrate-helper/ which might patch the conflicting plugin or theme and also let you know which theme or plugin requires attention from its developers.

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