Recently my internet connection cut out while working on a page with Page Builder and after having to leave it without saving I am unable to use the plugin. If I try publishing a new page I get a little grey “loading” wheel that stays on indefinitely without anything happening. If I open an existing page built with Page Builder I get the same wheels instead of a preview. If I click those I get the normal Page Builder layout, but if I open an element I do not see any contents.
I have tried removing and reinstalling the plugin, but that does not help. If I deactivate it I am able to publish new pages without any issue, but for the existing pages I still cannot do anything, not even convert to HTML. The pages still show fine on the site, I simply cannot do any editing.
Rebuilding the page from scratch with another editor is obviously something I would prefer avoiding, so any pointers to how I can resolve this would be very welcome. Am thinking something went wrong when I had the connection problem, but don’t know what would remain from Page Builder that would cause issues even after removing the plugin.
Many thanks,
Martin
Hi Martin
Thanks for reaching out.
When able, please, run a quick plugin conflict test. If you temporarily deactivate all plugins except for those authored by SiteOrigin, does the issue persist?
Hi Andrew,
Thanks for getting back to me!
I did a conflict test both ways and with no plugins I can publish new pages, same for all plugins except SiteOrigin Page Builder (Including SiteOrigin Widgets and CSS), while with Page Builder active and all other plugins deactivated I cannot publish pages (the same goes for Page builder in combination with any number of other plugins).
Regarding HTML conversion, I am able to convert pages created with SiteOrigin to HTML, but cannot save/update the pages after doing so, even if deactivating all plugins.
Thanks for your time and hope you have a nice weekend!
/Martin
Hi Martin
When the issue occurs, please, open the browser console. If errors are present in red text, take a screenshot, upload it imgur.com or any sharing site/public URL and send us the link. Here is how: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.
Hi again Andrew!
So, WordPress locked me out of the account with a random error for a few hours. When I was able to access the account again now I re-activated the plugin and, for unexplained reasons, everything works fine now. I have no idea how it sorted itself but suppose all is fine now :) Thanks for the help anyway, and if it recurs I will check the Javascript errors!
Cheers,
Martin
Hi Martin
Thanks for the update. I’m really glad to hear your site is working normally again, that’s great news! If this issue reoccurs, please, let us know here. The console will be a good place to start.
If new SiteOrigin questions arise in the future, please, feel free to open a new support thread. We’re also available via email at [email protected] if you’re using SiteOrigin Premium.
Cheers for now.
Andrew