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Hi,
I’m not sure when this started happening but every time I try to amend a section of my homepage using the Customise(Appearance) area of WordPress… specifically the parts setup using the “Layout Builder”, when I then click “Open Builder” the page crashes. This has been tested on several web browsers.
I have taken a copy of the URL from when the page crashes and pasted this into Notepad to view it and its a huge URL String that seems never ending. I was unable to post a copy of it here unfortunately as your forums blocked me from doing so.
Does anyone know how to resolve so that I can amend the sections of my homepage that use “Layout Builder” ?
Thanks
Greg
Hi Greg
Thanks for reaching out.
There are a few possible causes. Do you have a bit of a technical background? If so, you could use FTP or your hosting file manager to change WP_DEBUG from false to true in your WordPress wp-config.php file located in the root WordPress folder. You can also add WP_DEBUG_LOG which will write a log file to the wp-content folder. More on that here https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/. If you’re able to set up error logging and replicate the error, there is a good chance an error will be written to the debug file. Is that perhaps something you might be up for?
Hi Andrew,
I have managed to set this up.
Here is what I see:
[30-Sep-2020 13:46:57 UTC] PHP Deprecated: wpcf7_scan_shortcode is deprecated since Contact Form 7 version 4.6! Use wpcf7_scan_form_tags instead. in /var/www/vhosts/mywebsite.co.uk/httpdocs/wp-content/plugins/contact-form-7/includes/functions.php on line 378
[30-Sep-2020 13:46:57 UTC] PHP Notice: Undefined variable: attribut_new_tab in /var/www/vhosts/mywebsite.co.uk/httpdocs/wp-content/themes/zerif-lite/footer.php on line 104
Are these easy to fix ?
Thanks
Hi Greg
Thanks for the update.
At the end of this process, please, remember to disable debug so that warnings, notices, and errors don’t print to your site when you aren’t actively troubleshooting.
The above aren’t serious and aren’t likely to be involved with the issue. Are there any notices printed to the screen (besides the above) when the issue occurs in the Customizer?
Hi Andrew, no, nothing appears. The Chrome page responds with “This site cannot be reached, the website unexpectedly closed the session”
As mentioned in the OP the URL string returned is abnormally long.
Thanks,
Greg
Thanks.
Are there errors in red text in the console when the issue occurs? Here is how to check https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.
Yes:
ti-customizer-notify-customizer.js?ver=5.5.1:99 Uncaught TypeError: jQuery(…).live is not a function
at HTMLDocument. (ti-customizer-notify-customizer.js?ver=5.5.1:99)
at i (jquery.js?ver=1.12.4-wp:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
at Function.ready (jquery.js?ver=1.12.4-wp:2)
at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
Thanks. You should be able to rectify that using the following plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/. It’ll also let you know which plugins are an issue with regards to the WordPress core removing jQuery Migrate.
OK I will give that a go. Thanks Andrew
Yes that worked, appreciate the help.
Super, glad to hear that helped. It might be worth reaching out to the plugin or theme author/s mentioned in the jQuery Migrate Helper warning to ask if they can resolve the issue. Once warnings are no longer showing you can remove the jQuery Migrate Helper plugin.
Okay will do. Thanks again
Sure, no problem. Cheers for now :)