Hey guys,
I got the SO Hero on alot of my pages…. today they all have suddenly disappeared but when I login to edit and check it out, its still there and nothing has changed… I update the changes just to see if it needed that but still nothing… what’s going on? Anyone else experiencing this?
SiteOrigin Hero Not Working?!
This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.
bump
Hi Steven,
Can you try following our general WordPress plugin troubleshooting guide? From the sounds of things, this might fix your issue. Here’s a video on the process:
The first thing to check is server-side caching through plugins like W3 Total Cache, WP Super Cache, etc. If you have any of these caching/performance plugins installed, try clearing their cache and see if that helps.
It might also be browser cache. Try clearing your browser cache, and then refreshing the page to see if that helps.
You can read more about this sort of issue on the WordPress codex.
Next, you can try running a plugin conflict text. You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
I went to go check on the site today to try the above steps that were recommended. However, I did not need to apply it as, somehow, SO Hero is magically working again. Have no idea what you guys did, but thanks!