This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

SiteOrigin Editor Visual Not Working

Open 16 replies premiumthemetheme-vantage
josephnwy
10 years ago · Last reply by Andrew Misplon 10 years ago

Hi, as title, i try to edit, but it display empty at the VISUAL tab, select TEXT tab will display previous text i input. Need advise, i am using WordPress 4.2.3.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

16
  1. dzoni003 10 years, 6 months ago

    The same problem with my account.

  2. Andrew Misplon Staff 10 years, 6 months ago

    Hi Josephnwy

    Sorry to hear about the hassle. Please, try the following:

    1. Run all pending updates from Dashboard > Updates.
    2. Re-test.
    3. If still seeing a problem, temporarily de-activate all non-SiteOrigin plugins at once and re-test.

    Let us know how that goes. Thanks.

  3. josephnwy 10 years, 6 months ago

    Hi Andrew Misplon,

    1. Done.
    2. Done.
    3. Done.

    But still same problem. Thank you.

  4. Andrew Misplon Staff 10 years, 6 months ago

    Are you seeing any JavaScript errors? Here is how you can check:

    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

  5. josephnwy 10 years, 6 months ago

    Hi Andrew Misplon,

    Here what i found.

    1. downloadable font: OS/2: bad linegap: -64 (font-family: “siteorigin-panels” style:normal weight:normal stretch:normal src index:1) source: http://www.keincoint.com/wp-content/plugins/siteorigin-panels/css/icons/siteorigin-panels.woff?-yv2c11 admin.css:1:12
    2. no element found poll:1:1
    3. TypeError: wp.mce.views.toViews is not a function plugin.min.js:1:2780
    4. no element found

  6. josephnwy 10 years, 6 months ago

    I think this is the main Error.

    /wp-includes/js/tinymce/plugins/wpview/plugin.min.js?wp-mce-4109-20150505:1 Uncaught TypeError: wp.mce.views.toViews is not a function

  7. Andrew Misplon Staff 10 years, 6 months ago

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  8. josephnwy 10 years, 6 months ago

    i have created a user for you. Please check. Thank you.

  9. Andrew Misplon Staff 10 years, 6 months ago

    Sorry, it doesn’t seem like those came through. You’d see them too, here in this thread.

    Please, could you post them directly in the comment field an enable the Private Reply checkbox when doing so.

    Thanks

  10. josephnwy Private 10 years, 6 months ago

    This is a private message.

  11. Andrew Misplon Staff 10 years, 6 months ago

    Thanks. Please also send the initial password required to access the login page.

  12. josephnwy Private 10 years, 6 months ago

    This is a private message.

  13. josephnwy 10 years, 6 months ago

    Your mean the prompt login before the wordpress login? There is the instruction display.
    User: administrator
    pass: 6

  14. Andrew Misplon Staff 10 years, 6 months ago

    Ahh right, my bad.

    Ok, it looks like at some point you had the following plugin installed:
    https://wordpress.org/plugins/wp-postviews/

    That plugin, even though not showing up in your plugins list is still throwing a TinyMCE error:

    Uncaught TypeError: wp.mce.views.toViews is not a function

    Please, try deleting that plugin’s folder at /wp-content/plugins/. Delete the wp-postviews folder and see if that helps.

  15. josephnwy 10 years, 6 months ago

    Hi, i check my webdisk, there is no such wp-postviews folder in /wp-content/plugins/. :(

  16. Andrew Misplon Staff 10 years, 6 months ago

    Thanks for checking. Black Studio’s Visual Editor widget is suffering from similar issues. Having dived in a bit deeper now it looks like there is a TinyMCE error coming from one of the core WP files. At this stage it’s worth trying a WP re-install. Just a file re-install. Here is how that’s done:

    http://www.wpbeginner.com/wp-tutorials/how-to-manually-update-wordpress-using-ftp/

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread