This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

SiteOrigin Editor: Service Unavailable

Open 1 reply developerpluginplugin-page-builder
mkilb
5 years ago · Last reply by Andrew Misplon 5 years ago

Dear support team,

unfortunately, there is a bug with the SiteOrigin Editor. Sometimes, when I want edit a blog post, it is not possible to access the editor. Then this error message shows up:

“Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.”

Usually, this type of error resists – and I have to copy the content of the post from my website (without format) and paste it in a new row with a new editor field (+ delete the old one). How can I fix this error? It is really annoying …

Best regards,
Michael

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

1
  1. Andrew Misplon Staff 5 years, 10 months ago

    Hi Michael

    Thanks for reaching out. Please, can you try checking the JavaScript console when the error occurs? If there are error messages in red, please, take a screenshot, upload it to imgur.com or any cloud site and send us the link.

    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
    (Scroll for instructions for your browser.)

    The console error will most likely be a 503 error. If that’s the case, there is a list of possible causes. The first step would be to temporarily deactivate all plugins not authored by SiteOrigin and then test to see if the issue persists. If the issue is intermittent, it’ll make that testing harder.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread