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SiteOrigin Editor plagin

By Tatyana_151018, 5 years ago. Last reply by Andrew Misplon, 5 years ago.

Good day.
The Editor plugin is not displayed correctly. No panel with functions on top. There is a photo, but I can not attach to the question.
Has established Page Builder and set of SiteOrigin widjets. What can be done in this situation? Thank you!

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  1. 5 years, 11 months ago Andrew Misplon
    Hi, I Work Here

    Hi Tatyana

    Thanks for posting.

    To confirm, the problem occurs with only SiteOrigin plugins activated?

    Please, send us the screenshot using: https://imgur.com/. Thanks :)

  2. 5 years, 11 months ago Tatyana_151018

    Hi, Andrew!

    Thanks for your feedback.

    Here is a screenshot https://imgur.com/a/nFhjc1U.
    That’s what the Editor plugin looks like. No panel with options on top.

    Thank you!

  3. 5 years, 11 months ago Andrew Misplon
    Hi, I Work Here

    Thanks. Please, do a plugin conflict test. Temporarily deactivate all plugins not authored by SiteOrigin. Does the problem resolve in the Editor widget?

  4. 5 years, 11 months ago Tatyana_151018

    No, unfortunately, it didn’t help..

  5. 5 years, 11 months ago Andrew Misplon
    Hi, I Work Here

    The next troubleshooting step to try would be to temporarily switch to a default theme like Twenty Sixteen and then deactivate all plugins except for Page Builder and Widgets Bundle and retest, does the issue persist?

  6. 5 years, 11 months ago Tatyana_151018

    Yes, unfortunately, the problem remains. Currently, I have already finished my site with this problem. While the Editor plugin does not work I still have a question – how can I align the text to the width? The keyboard shortcut Ctrl+alt+j does not work. Thank you!

  7. 5 years, 11 months ago Andrew Misplon
    Hi, I Work Here

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    Private Snippet

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and Private Snippet for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  8. 5 years, 11 months ago Tatyana_151018

    I’ll try. But this site should remain in working order. This is my Customer’s website, and it should not be affected). Is that possible?

  9. 5 years, 11 months ago Andrew Misplon
    Hi, I Work Here

    If you’d like us to help with the investigation we’d need to run a plugin conflict and theme test. This would temporarily disrupt the site but not for long.

  10. 5 years, 11 months ago Tatyana_151018

    Can you imagine?! I went to do you access as an administrator, and suddenly noticed that the Profile was a tick ” Disable visual editor.” And it was necessary only to remove the tick!! Thank You very much for your patience!

  11. 5 years, 11 months ago Andrew Misplon
    Hi, I Work Here

    Oh man! Sorry for missing that one. Really glad to hear you found the problem, that’s awesome. Thanks for keeping us updated. All the best!

  12. 5 years, 11 months ago Tatyana_151018

    And thank you very much, and have a nice day!

  13. 5 years, 11 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for your understanding :) You too. Cheers.

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