Home>Support>SiteOrigin Contact Form: required field throws “Security Policy rule” error

SiteOrigin Contact Form: required field throws “Security Policy rule” error

By imz, 3 years ago. Last reply by Andrew Misplon, 3 years ago.

On a Site Origin Contact Form widget, when we turn on the “Indicate required fields with asterisk” and save the Page, we are getting a Access denied by security policy
Your request is blocked by a security policy rule. error and the changes are not saved.

Page Builder by SiteOrigin,
SiteOrigin Widgets Bundle with Vantage theme.

Thank you.

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  1. 3 years, 4 months ago Andrew Misplon
    Hi, I Work Here

    Hi imz

    Thanks for reaching out.

    When the issue occurs, please, open the browser console and take a screenshot of the page and the console. Upload the screenshot to imgur.com or any cloud sharing site and send us the link.

    Here is how to open the console: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

  2. 3 years, 4 months ago imz

    Thank you for the response.
    https://imgur.com/qTx2M29 – has the error code.
    We have only one error – error 510.

  3. 3 years, 4 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the screenshot. Please, can you try asking your hosts to take a look at their security logs? It’s possible that a false positive is causing the issue, hopefully, they’ll be able to see what the issue once they’ve taken a look at their ModSecurity or similar log files.

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