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7
  1. Alex S Staff 9 years, 6 months ago

    Hi Dan,

    I have never experienced this before and I’m honestly not sure how it’s possible. :S The mailing functionality is actually handled server side so the browser honestly shouldn’t matter. Hm. Do you have reCAPTCHA enabled? Maybe a browser extension is affecting that. To clarify, are you able to replicate this in a fresh install (with the same version) of Chrome?

    Also, can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. Dan de Varona 9 years, 6 months ago

    It is weird. I get submissions from other people but I have tried it on the latest versions of Firefox, IE, and Safari. I have updated the SiteOrigin form. I have tried using WP forms. Nothing works!!!! Someone help.

  3. Alex S Staff 9 years, 6 months ago

    Hi Dan,

    To clarify, are you able to replicate this in a fresh install (with the same version) of Chrome? Maybe try Chrome on another computer?

  4. Dan de Varona 9 years, 6 months ago

    Indeed. It works on some other computers. Why? I have no idea. Soooooooooooo frustrating.

  5. Alex S Staff 9 years, 6 months ago

    Hi Dan,

    That means there’s something preventing it from working as desired with your install. Are you able to replicate this in a fresh install (with the same version) of Chrome on your computer?

  6. Dan de Varona 9 years, 6 months ago

    Alex, thank you for your help. It is now working. Although sometimes after submission, it doesn’t move on to the next page.

  7. Alex S Staff 9 years, 6 months ago

    Hi Dan,

    What happens on submission when it doesn’t “move on”? Nothing? It’s possible this is a cache issue. Do you have a cache plugin installed?

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