Hi There,
I recently used the SiteOrigin Contact Form on my website, but when I tested it the emails aren’t going through. I tried removing the security features (Askimet) and then attempted to submit again. Still no message received.
I’d really appreciate your help on this.
Best,
Sandi
[email protected]
Hi Sandi,
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
If that doesn’t help, would it be possible for you to send me an export for this widget? To do this open up the page with the widget and click Layout button in the Page Builder toolbar. Then click import/export and then click download. Please upload the export to a 3rd party file hosting site such as teknik.io.
Hi Alex,
I found a contact form specific plugin that worked. I'd rather just move forward with that for now.