Home>Support>Siteorigin Contact Form Error: “Error validating your Captcha response.”

Siteorigin Contact Form Error: “Error validating your Captcha response.”

By Josh Smith, 8 years ago. Last reply by Andrew Misplon, 8 years ago.

We are using the Siteorigin Contact Form plugin with ReCAPTCHA enabled and users keep getting an error (Error validating your Captcha response.) upon form submission. However, their submission is still being emailed even though they are getting an error. URL: http://pittsburghcomics.com/pghcomicspodcast/submit-podcast-questions/

Error: Error validating your Captcha response.

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 8 years, 8 months ago Greg Priday
    Hi, I Work Here

    Hi Josh

    We’ve seen this error come up before, but haven’t been able to figure out how to fix it. Would you mind posting us a list of the plugins you have installed and any other unusual server configurations you have so we can try recreate this issue on our side. This will be a huge help in fixing the problem.

  2. 8 years, 8 months ago Josh Smith

    Thanks for the response. I don’t think we have any unusual server configurations to disclose. All of the active plug-ins are listed below. The site is hosted by GoDaddy.

    Also, this isn’t related, but I have two other support threads that have just been sitting there with a “Pending Approval” status for a week now and no responses. Is there something I need to do to get those looked it? I appreciate the quick response to this ticket, but this was really the least critical out of the posts that I have pending.

    Thanks!

    Active Plug-Ins:

    Auction Nudge
    Blubrry PowerPress
    Fast Secure Contact Form (This is what I’m hoping to stop using once the Siteorigin Form widget works for us)
    Favicon by RealFaviconGenerator
    Google Doc Embedder
    Instagram Feed
    Jetpack
    Meta Slider
    Official Statcounter Plug-In
    Page Builder
    Poll, Quiz, & List by OpinionStage
    Regenerate Thumbnails
    SI CAPTCHA Anti-Spam (Used with the above contact form plug-in)
    Simple Image Sizes
    Siteorigin CSS
    SiteOrigin Widgets Bundle
    Twitter Follow Button
    YouTube

  3. 8 years, 7 months ago joneslight

    Hi – I too am seeing this problem.
    I have these plug ins if it helps:

    Black Studio TinyMCE Widget
    Cyclone Slider Pro
    Duplicate Post
    Enhanced Media Library
    Jetpack by WordPress.com
    Kadence Slider
    Page Builder by SiteOrigin
    Revolution Slider
    SiteOrigin CSS
    SiteOrigin Widgets Bundle
    UpdraftPlus – Backup/Restore
    WP-reCAPTCHA

  4. 8 years, 7 months ago Private Message - PWRAZ

    This is a private message.

  5. 8 years, 7 months ago Josh Smith

    It looks like the conflict for us is with the JetPack Plug-in; specifically the Publicize feature. If that gets toggled off then the error stops presenting itself. Unfortunately, the Publicize features are more important to me than the this particular contact form. Hopefully a fix can be implemented…

  6. 8 years, 7 months ago Greg Priday
    Hi, I Work Here

    Thanks for reporting Josh! I’ve just logged this in our issue tracker. Knowing exactly what’s conflicting is a huge help, so thanks for investigating.

    https://github.com/siteorigin/so-widgets-bundle/issues/116

  7. 8 years, 7 months ago Luke Janela

    Hi All

    Just FYI the “publicize” jetpack thingy was *not* turned on for me and I had this issue.

    In my case the “sharing” jetpack thingy was turned on and I had this issue.

    I turned off jetpack’s “sharing” (under traffic growth) and it worked for me.

    I tested and turned on “publicize” and indeed it did not work again.

    In other words, it appears that at least both “sharing” and “publicize” create this issue.

    • 8 years, 6 months ago Andrew Misplon
      Hi, I Work Here

      Hi Luke

      Thanks for sharing this plugin conflict test info. I’ll pass into onto our developers now.

  8. 8 years, 6 months ago maurizio

    Hi I am experiencing the same issue.

    What is strange is that the recaptcha in the contact form widget of the Page Builder is olnly showing to logged in users.

    Anonymous visitors won’t see the recaptcha, and wehn submitting the form will get the error.

    See screenshots attached.

    Please help.
    Thanks!

    contact-form-widget

    • 8 years, 6 months ago Andrew Misplon
      Hi, I Work Here

      Hi maurizio

      Sorry to hear about the hassle. We’ve recently made a few fixes that should hopefully resolve this challenge. If you’re still experiencing it, please, open a new support thread and we’ll assist ASAP.

  9. 8 years, 3 months ago Albert

    Hello Guys,

    I had the same problem, and I notice that the chaptha box is hidden when a SiteOrigin Google Maps Widget is placed above the SiteOrigin Contact Form in PageBuilder. It sounds unlikely but when I place the Google Maps widget below the Contact Form the Chapta box becomes visible.

    I hope this is usefull information for you.

    Best regards,
    Albert

    • 8 years, 3 months ago Andrew Misplon
      Hi, I Work Here

      Hi Albert

      Thanks for your continued feedback and support. Any chance you could create a demo page so we could see this problem live?

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More