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SiteOrigin Contact Form deliverability problem

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Lesia Pettijohn
6 years ago · Last reply by Andrew Misplon 6 years ago

I am trying to get the contact form to send messages to my custom domain email (e.g. [email protected]) which is an Office365 email, and nothing will come through. If I change the “to email address” to my yahoo email address, messages come through fine there. And when I send a message from my yahoo account to my custom domain email, it also comes through. So my custom domain email is capable of receiving messages, and the contact form is capable of sending messages, but for some reason I can’t get a message through from the form to the domain email. And yes, I’ve checked the spam folder! Any ideas?

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Replies

3
  1. Andrew Misplon Staff 6 years, 10 months ago

    Hi Lesia

    Thanks for posting.

    It’s best to switch to using SMTP to send your WordPress emails. You can use Gmail to do that or your regular hosted email provider. Here are two options:

    https://www.wpbeginner.com/wp-tutorials/how-to-use-smtp-server-to-send-wordpress-emails/
    https://www.wpbeginner.com/plugins/how-to-send-email-in-wordpress-using-the-gmail-smtp-server/

    That’ll give you the greatest sending reliability and most likely resolve the challenge mentioned in your question.

  2. Lesia Pettijohn 6 years, 10 months ago

    That first tutorial worked! I had previously tried setting up SMTP through mailgun, but with no success. This was easier, free, and actually worked! Thanks!

  3. Andrew Misplon Staff 6 years, 10 months ago

    Super, glad to hear you’ve made progress :) It’s worth the effort getting SMTP setup.

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