I’m having trouble after the update. Apparently it made a timelaps back to an older version, but only at random in some rows.
I had originally displayed content using a CodeLights Widget that was designed for SiteOrigin but caused site crashes. I deleted everything by Codelights and instead displayed the content in the SiteOrigin Editor. Now the Editor is gone and instead I get “missing widget” referring to Codelights, as though I hadn’t changed it at all and just deleted Codelights. But totally at random. One row has switched the Editor with “missing widgets”, the rows underneath are as they should be. Why did the update timelaps one row back to a previous point, but not other rows?
(I would post a screenshot but since I can’t directly upload it to this comment it’s just too much effort to upload it elsewhere, get the link, insert it here, then delete it whenever this is solved.)
I would like to add that I am experiencing problems after every single Site Origin update. Can I avoid this by using a child theme? I was advised it was not necessary but maybe that person was wrong.
Jele
Additional problems: Font sizes are all screwed up as well, depending on which widget I use to show them. If the widget has its own regulator for font size (like the hero image or layout slider, or or or) it apparently overrides the themes font sizes, even though I had previously “disabled” the widget’s own font size by either leaving it blank or setting it according to the theme font size.
Hi Jele,
Unfortunately, I can’t seem to replicate that. Can you please link me to a page where I can see this and can you please send me an export for a page with a hero widget having this issue? You can export a page by opening up the page with the widget and click layout in the Page Builder toolbar. Then click import/export and then click download. Please upload the export to a 3rd party file hosting site such as teknik.io.
Or it has changed the heading numbers. From 2 to 4. I don’t even know, the whole site is a mess and I have to go through every single detail. I really don’t even remotely have time for this.
Yeah great, now paragraphs are suddenly headings and I have to correct every single piece of writing on the whole site?
Hi Jele,
Do you have a public URL where we can take a look at what’s going on? To clarify, nothing in the most recent update really has the possibility to cause this issue so I’m really confused as to how this happened. Is this happening for a specific widget or is it happening for everything?
Okay I would love to simply go back to a previous version but am scared that will screw up everything even more. Please advise quickly how I can solve this.
I have heading 1 and 2 in the Hero image and now it will only display ONE SIZE no matter what I do. Will override the theme’s heading sizes and not allow different heading sizes.
I am manually making all these changes now and not enjoying it.
I uploaded a backup and that helped somewhat, the site is still screwed up though in multiple places and it’s taking me all day to correct it.
Yeah it completely jumbled old and new versions of the site and uploading the last backup version didn’t help. I am spending all day rebuilding the entire site.
Hi Jele,
Based on this and your last comment, this seriously sounds like it’s a server side (as in separate to WordPress) caching related issue as it’s simply not possible for data to revert like this when you’ve rolled back. To clarify, what backup system are you using?
OMG this is a nightmare. YOU NEED TO GET BACK TO ME NOW BECAUSE EVERYTHING IS RUINED I WOULD SPEND DAYS TO CORRECT [removed bad language]
Can I please at least have an estimate as to when you will get around to looking at this? The site needs to be up ASAP and I need to know whether I should just rebuild the whole thing. The client is breathing down my back and I’ve wasted the only free day I could have had with my family.
Hi Jele,
I’m sorry to hear you’re having issues with your website. Please note that sadly we’re unable to always get to threads timely due to the nature of standard support.
Regarding CodeLights Widget, I would recommend getting in contact with the developers regarding the latest version of SiteOrigin Page Builder.
I had originally displayed content using a CodeLights Widget that was designed for SiteOrigin but caused site crashes.
Can you please clarify what widget you’re having issues with? Also, I would recommend getting in contact with the developers of that plugin regarding the compatibility with the latest version of SiteOrigin Page Builder.
I deleted everything by Codelights and instead displayed the content in the SiteOrigin Editor. Now the Editor is gone and instead I get “missing widget” referring to Codelights, as though I hadn’t changed it at all and just deleted Codelights.
Just to completely confirm (as I’m unfamiliar with your current layout), you moved all data previously in a Codelights widget to a SiteOrigin Editor widget, correct?
Why did the update timelaps one row back to a previous point, but not other rows?
Have you any sort of server-side caching or PHP Accelerators that may be caching data? For instance, OPcode or memcached? If you’re not too sure, I would recommend getting in contact with your hosting provider. Have you previously experienced issues like this before?
(I would post a screenshot but since I can’t directly upload it to this comment it’s just too much effort to upload it elsewhere, get the link, insert it here, then delete it whenever this is solved.)
Can you please either provide me with a screenshot or a copy of a problematic layout?
I would like to add that I am experiencing problems after every single Site Origin update. Can I avoid this by using a child theme? I was advised it was not necessary but maybe that person was wrong.
I’m very about that! To your answer your question, no, using a child theme cannot avoid these type of issues due to how child themes and plugins are setup differently. Sorry mate. :(
Hi Alex, thanks for the replies.
I have manually started correcting all the issues, which is why you likely can’t see some of them anymore. This website is hosted by the client’s preferred hosting provider, which has caused numerous problems already. So I’m not ruling out any additional problems, the thing is though that the current issues showed up right after the last update. So I was looking at SO primarily.
I guess right now I will simply continue manually correcting everything. I don’t even know where else to start with all of these issues.
One thing I haven’t tried though: Theoretically I can go back in my versions and use one from before yesterday, no? Can I expect that to just…. well, work? Because I had the whole site as a backup file, but uploading that did nothing. Why is that?
Thanks
Jele
Hi Jele,
One thing I haven’t tried though: Theoretically I can go back in my versions and use one from before yesterday, no?
Correct.
Can I expect that to just…. well, work?
Yes, unless there’s conflicting data. Our data is version independent (for the most part, you obviously can’t go back go back to really old versions) so it’s unlikely you’ll run into issues.
Because I had the whole site as a backup file, but uploading that did nothing. Why is that?
I strongly feel the server the website is hosted on is making use of server side caching which explains why this happened. To clarify, restoring a backup doesn’t have the possibility for data to be mismatched (old vs new) unless there’s something separate to the backed up files itself still referencing no longer existing (as it would have been removed in the restore process) data.