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site origins premium error on wordpress site

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Michael S Twiselton
5 years ago · Last reply by Andrew Misplon 5 years ago

I have a client who is using good news theme, when I install site origin premium it says installed, when I click on activate it says there is an error and won’t let me into wp-admin, if I delete the plugin from the wp-content/plugin directory it lets me into wp-admin. I have the premium license, not sure why I cannot upgrade the plugin to premium.

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  1. Andrew Misplon Staff 5 years, 2 months ago

    Hi Michael

    Thanks for reaching out and for your support, it’s most appreciated.. Kindly email our premium support desk at [email protected]. If you could enable debugging it would be most helpful as it would let us know what the issue is. Here is how https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.

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