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Site Origin Widgets not saving any changes/edits

Open 11 replies pluginplugin-widgets-bundletechnical
dan.branigan
7 years ago · Last reply by Alex S 7 years ago

Hi there

I’m unable to save any changes to to any of the fields in an SO Widget (e.g. Site Origin Editor)

If I make an edit to the content in the text field for the Site Origin Editor widget for example.

I click “Done” and if I click “edit” again on the widget then edit is still there.

However when I click “Update” to save the changes to the page, when I go back and edit the widget again, the changes haven’t saved and I get a warning that says:

“There is There is a newer version of this widget’s content available. Restore/ Dismiss
Clicking Restore will replace the current widget contents. You can revert by refreshing the page before updating.”

I’m aware there are similar threads on this forum, but I’ve already followed the advice they offer and have deactivated all other plugins and reverted to a standard WordPress theme.

I’m using the WordPress v4.9.4 on the standard WordPress Twenty Seventeen theme.

Page Builder by SiteOrigin Version 2.6.3

SiteOrigin Widgets Bundle Version 1.11.6

I have deactivated all plugins except Page Builder, and the SO Widgets Bundle – am I’m still having this saving issue with the widgets.

Could it be something to do with server-side caching?

Any help or advice greatly appreciated.

Dan

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Replies

11
  1. dan.branigan 7 years, 11 months ago

    Here’s a screengrab of the message I get when I go back in to edit a widget
    Restore message

  2. Alex S Staff 7 years, 11 months ago

    Hi Dan,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  3. Alex S Private Staff 7 years, 11 months ago

    This is a private message.

  4. dan.branigan 7 years, 11 months ago

    Hi Alex,

    I’ve set you up with a temporary account.

    Thanks

    :)

  5. Alex S Staff 7 years, 11 months ago

    Hi Dan,

    Unfortunately, we haven’t received an email from your website yet about the account. Can you please try setting up the account again? Sorry about this!

  6. dan.branigan 7 years, 11 months ago

    OK added you again

  7. Alex S Private Staff 7 years, 11 months ago

    This is a private message.

  8. Dan Branigan Private 7 years, 11 months ago

    This is a private message.

  9. Alex S Private Staff 7 years, 11 months ago

    This is a private message.

  10. Dan Branigan Private 7 years, 10 months ago

    This is a private message.

  11. Alex S Staff 7 years, 10 months ago

    Hi Dan,

    Thanks. Unfortunately, I’m unable to replicate this issue on a test page. Can you please clarify what page that screenshot was taken on? Also, does this issue only happen with the Full Width Text widget? Are you able to replicate this issue in another browser or on another computer?

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