Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].
I have a website, that works on staging. But on production whenever a change is made in the page builder, the sow-default…css files are being deleted, causing the css on the page to disappear.
I’ve checked the permissions on the folder wp-content/uploads/siteorigin-widgets and they are matching in both staging and production, and should be writable by the webserver/siteorigin.
Any idea of where I might look in debugging this issue?
Hi Christi
Thanks for reaching out.
Do you perhaps have a caching plugin in use? Please, try the below test to see a working baseline can be found.
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.