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My SiteOrigin Page Builder has been working fine. Used it extensively over the last few days. It was working fine today as well. Then I applied the most recent update, and now I cannot add any new content to new or exiting pages. SiteOrigin image and text editor widgets, for example, will not save changes. Done button doesn’t work sometimes, and the screens lock-up. It’s virtually unusable.
Hi David
Thanks for reaching out. We’re investigating and will let you know as soon as we have an update. The team is working on this right now. Apologies for the hassle.
Hi David
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
Hi David
So sorry for the hassle.
We believe we’ve found the issue. Greg will push the update tomorrow morning GMT+2.
If you need to work right now you could delete Page Builder from Plugins after deactivating it and then install the previous version via Plugins > Add New > Upload Plugin. The previous, stable version is here:
https://downloads.wordpress.org/plugin/siteorigin-panels.2.3.2.zip
Andrew, I have reverted back to the prior version, and the problem has been resolved. Will wait for the fix and try again. Thanks for the speedy response. – Dave
Wondering if this is the same as the problem I just reported having to do with the Jetpack plugin.
Hi, I have the same problem, Page Builder doesn´t work after Jetpack update plugin. Maybe I tray with the previous 2.3.2 version. But I´m waiting yours answers. Thanks!
Hi Everyone
We have a fix ready, once we confirm that this fixes the issue we’ll send out the update. Would it be possible for you to manually install the update to check if this solves the issues for you?
1. In your WordPress admin, navigate to PluginsInstalled.
2. Deactivate Page Builder, then delete it to make sure you can install the new version.
3. Download a copy of 2.4.1: https://downloads.wordpress.org/plugin/siteorigin-panels.2.4.1.zip
4. Navigate to PluginsAdd New. Click Upload Plugin, then select and install the 2.4.1 zip file you downloaded.
Thanks for taking the time to check! Please let us know if this solves the issues you were experiencing.