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Site origin showing for one post only

Open 5 replies pluginplugin-page-buildertechnical
Ariel Ramira
5 years ago · Last reply by Andrew Misplon 5 years ago

I have de-activated site origin page builder so it will not display on posts – yet I have one post it will not de-activate for.

https://ibb.co/vjkM7jJ
https://ibb.co/3sr8LHp

https://wuhaus.com/2019/04/29/wu-haus-candle-series-preview/

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Replies

5
  1. Andrew Misplon Staff 5 years, 11 months ago

    Hi Ariel

    Thanks for posting.

    If the post has Page Builder data then it’s expected that the post will retain that data and its Page Builder format. If you click the Revert to Editor button and save, thereby moving the data out of Page Builder, the post will no longer be a Page Builder post.

    I hope that helps :)

  2. Ariel Ramira 5 years, 11 months ago

    Hi there, thanks but unfortunately that’s not working.
    I revered to the basic editor and completely removed all content – yet the post content remains on the front-end. I’ve cleared cache to no avail. Content still showing here https://wuhaus.com/2019/04/29/wu-haus-candle-series-preview/

    no content in the back-end of the page
    https://ibb.co/WP7wgjn

  3. Andrew Misplon Staff 5 years, 11 months ago

    Thanks for the update. If you have a caching plugin installed, try clearing it.

  4. Ariel Ramira 5 years, 11 months ago

    I’ve cleared wp-rocket caching plugin and browser cache.

  5. Andrew Misplon Staff 5 years, 11 months ago

    Thanks for the update.

    This isn’t normal WordPress behavior so the basic troubleshooting idea is to remove components until the issue resolves, once you have a working baseline you can add components back. If clearing cache isn’t helping, clear all caches and then deactivate the caching plugins. If that doesn’t resolve the issue, try also temporarily deactivating all non-SiteOrigin plugins and temporarily switching to a default theme like Twenty Nineteen. Does the issue resolve in that state?

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