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Site origin page builder not wroking

Open 6 replies pluginplugin-page-buildertechnical
pankaj7621
3 years ago · Last reply by Andrew Misplon 3 years ago

After i updated my theme and wordpress. the plugin has stopped workking. the live editor option redirects to the default wordpress editor where no option works. Also the browser console shows “failed to load the resource. 500 error”. i have tried disabling all the plugins and default theme file but still not working.
Here is the screenshot
https://pasteboard.co/Ms8LRImNUOSd.png

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Replies

6
  1. Andrew Misplon Staff 3 years, 11 months ago

    Hi, thanks for reaching out.

    If the Preview Changes button isn’t working with a default theme activated and all non-SiteOrigin plugins deactivated you can perhaps try checking for console errors and troubleshoot from there.

    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

    If any errors are present they’ll be in red text.

  2. pankaj7621 3 years, 11 months ago

    ?post=868&action=edit&so_live_editor=1 500
    I get this error. 500 error
    https://www.trekatribe.com/wp-admin/post.php?post=868&action=edit&so_live_editor=1 500

  3. pankaj7621 3 years, 11 months ago

    also i am getting this error on all pages built by site origin!

  4. Andrew Misplon Staff 3 years, 11 months ago

    Thanks for the update. Please, take a screenshot of the console 500 error and try reaching out to your web hosts. Please, ask them if they have ModSecurity or a similar module enabled and if so, could the 500 error perhaps be a false positive?

  5. pankaj7621 3 years, 11 months ago

    so there was a plugin called wordpress-importir. don’t know how it got there but after deleting that plugin the issue resolved. I think it was some kind of malware.

  6. Andrew Misplon Staff 3 years, 11 months ago

    Thanks for the update. Super; I’m glad to hear you’ve made progress.

    If any SiteOrigin queries or requests arise in the future, please, let us know by opening a new thread.

    Cheers for now.

    Andrew

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