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Site Origin Page Builder not working after latest WP update

Open 8 replies pluginplugin-page-builderquestion
Shreeji Office
3 years ago · Last reply by Andrew Misplon 3 years ago

I’ve just updated WP to the newest version – 5.3.2, and a few of the plugins. Now Site Origin’s page builder is not working properly (see screenshot below) and I can’t update any of the pages.

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Replies

8
  1. Andrew Misplon Staff 3 years, 6 months ago

    Hi, thanks for reaching out.

    Please, try temporarily deactivating all plugins except for SiteOrigin Page Builder. With only Page Builder activated, does the issue persist?

  2. Shreeji Office 3 years, 6 months ago

    I try but did not work, can you please check it
    https://demo9.shreejisoftware.com/

  3. Shreeji Office 3 years, 6 months ago

    if you want i can give you admin access

  4. Andrew Misplon Staff 3 years, 6 months ago

    Hi Shreeji

    Thanks for trying.

    Please, take a screenshot of the issue as you’re seeing it and upload the screenshot to any public location like WeTransfer.com and send us the link.

    If you’d like to use email support and have us login directly, please, consider a SiteOrigin Premium license.

  5. Shreeji Office 3 years, 6 months ago

    https://we.tl/t-hqaBXobnu5
    https://demo9.shreejisoftware.com/bakers-cyste-behandling/

    here I attached a screenshot. if I click Page Builder then I see only one block I can not see any block like image, or text can you please see what the problem is?

    here I attache admin access
    https://privnote.com/YwdeKSzt#YUQrW7yeC

  6. Andrew Misplon Staff 3 years, 6 months ago

    Thanks.

    The page was built in the Block Editor. If you’re using the Classic Editor plugin, you can go to SettingsWriting and enable Allow users to switch editors. If you want to migrate the page from the SiteOrigin Layout Block to the Page Builder tab, you can do so as follows:

    – Open the page in the Block Editor. Edit the SiteOrigin Layout Block. Within the SiteOrigin Layout Block click LayoutsImport/ExportDownload Layout.
    – Open the page in the Classic Editor, clear the contents then click on the Page Builder tab. Within Page Builder, import the layout file from LayoutsImport/ExportImport Layout.

  7. Shreeji Office 3 years, 6 months ago

    Hello,
    can you send me Screenshot of steps & also i also give admin access

  8. Andrew Misplon Staff 3 years, 6 months ago

    Hi

    Screenshots are unfortunately not available at this time for the steps above.

    If you’d like to use email support and have us log in directly, please, consider a SiteOrigin Premium license.

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