Site origin page builder is broken?

Open 16 replies pluginplugin-page-builderquestion
Lance Kuan
1 year ago · Last reply by Andrew Misplon 1 year ago

My embedded YouTube videos on my website disappear when viewing from my mobile device, but works fine when viewing from my laptop.

I tried to use the older version of the site origin pagebuilder, but problem persists.

Then I tried to disable my Litespeed cache plugin, and things work fine

Please help!

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Replies

16
  1. Andrew Misplon Staff 1 year, 11 months ago

    Hi Lance

    Thanks for getting in touch. The issue should be resolved by the most recent updates to Page Builder and the Widgets Bundle. Please head over to Dashboard > Updates and ensure that there aren’t any updates pending.

  2. Lance Kuan 1 year, 11 months ago

    Thanks Andrew,

    I checked and the issues seem to have been resolved.

    However, when I checked again a few hours later, the same issues surfaced again.

  3. Andrew Misplon Staff 1 year, 11 months ago

    Hi Lance

    Please try clearing any caching or optimization plugins, temporarily deactivating those plugins, and then sharing a link to an impacted page.

    Thanks

  4. Lance Kuan 1 year, 11 months ago

    Hi Andrew,

    I have deactivated my Litespeed cache plugin.

    Here's the link to one of my many pages with videos:
    |
    https://sghomeinvestment.com/lentor-mansion-review-condo-with-largest-land-plot-in-new-precinct/

  5. Andrew Misplon Staff 1 year, 11 months ago

    Thanks. All looking good on my end. Can you let me know the text above and below an issue video so I can locate the specific spot on the page?

  6. Lance Kuan 1 year, 11 months ago

    Hi Andrew,

    The embedded Youtube video is still not showing up on mobile. The video is located just after the Tabe of Contents tab. Please see screenshot.

  7. Lance Kuan 1 year, 11 months ago

    Hi Andrew,

    The embedded Youtube video is still not showing up on mobile. The video is located just after the "Table of Contents" tab, and above the sub-title
    "Why Invest in Lentor Mansion". Please see screenshot.

    The video should be in the blank white space between the "Table of
    Contents" tab, and the sub-title "Why Invest in Lentor Mansion".

  8. Andrew Misplon Staff 1 year, 11 months ago

    Thanks, Lance. When able, kindly clear and temporarily deactivate your caching/optimization plugin. That’ll give us a bit of a clearer view of what’s happening on the page. Cheers.

  9. Lance Kuan 1 year, 11 months ago

    Hi Andrew,

    Thanks for looking into this. I have deactivated my Litespeed Cache plugin.

  10. Andrew Misplon Staff 1 year, 11 months ago

    Thanks! The video seems to display for me now if I open the page in a private browsing window.

  11. Lance Kuan 1 year, 11 months ago

    Hi Andrew,

    The embedded YouTube video is still not showing up on mobile once I reactivate the Litespeed cache plugin

  12. Andrew Misplon Staff 1 year, 11 months ago

    Hi Lance. I’m not sure why that is. Is a previous cache being referenced for the page? You can troubleshot in the caching/performance plugin by deactivating the various functionalities to see if you can narrow down which part of Litespeed is causing the issue.

  13. Lance Kuan 1 year, 11 months ago

    Hi Andrew,

    I have uninstall the Litespeed cache plugin and reinstall it. I have also gone thru the recommended configuration as advised by my hosting provider,
    Hostinger.

    But the issue still persists.

  14. Andrew Misplon Staff 1 year, 11 months ago

    Hi Lance

    To troubleshoot within Litespeed, you can follow the same process as a standard plugin conflict test. The goal is to find a working baseline. Within Litespeed, temporarily deactivate all the possible features, caching, minification, JS, CSS, etc. With every possible feature within Litespeed disabled, does the video display? If the answer is yes, then you’ve found a working baseline and can progressively add features/functionality back until the issue reoccurs.

  15. Lance Kuan 1 year, 1 month ago

    Whenever I have made changes to my website, like updating an article or remove an item from my menu, it takes a long time to load.

    In fact, I am not able to remove an item from my menu. It takes a very long time to load, and eventually time out with an error message 524. I checked with my hosting provider and there is no issue.

    This has happened for almost a week and could this be related to updated Siteorigin Widget Bundle or any plugin updates?

    My website is https://sghomeinvestment.com

  16. Andrew Misplon Staff 1 year, 1 month ago

    Hi Lance

    Thanks for posting your question.

    It’s hard to say what the issue is without a bit of testing. You could start by temporarily deactivating all plugins and then re-checking the menu interface to see if there is any change.

    (If you need a hand in the future and it’s a new topic, perhaps you can lend a hand by opening a new thread here on the forum. It’ll help us stay organized. Thanks!)

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