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Site Origin – Page Builder

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jsorgani
9 years ago · Last reply by Alex S 9 years ago

I’ve designed the entire site for our nonprofit organization with page builder and a few other plugins. Last night I went through the website to add some final touches which needed a few extra plugins. I noticed in the evening that when going into edit the widget on the page through pagebuilder I receive a grey background with spinning circle (hourglass). I’ve tried deactivating all the plugins (besides page builder) and still receive the same grey background. Any assistance would be much appreciated.

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Replies

10
  1. Alex S Staff 9 years, 1 month ago

    Hi Jsorgani,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  2. Alex S Private Staff 9 years, 1 month ago

    This is a private message.

  3. WordPress Private 9 years, 1 month ago

    This is a private message.

  4. jsorgani 9 years, 1 month ago

    Thank you Alex, I’ve created the account. I really appreciate your help as I am stumped. To show you what you’re looking for – when I go into Edit Pages by going to Pages—All Pages—Home Page-Front Page—click to edit on any of the “widgets”, I see the below spinners (this happens when editing any widget on any page)
    [cid:[email protected]]

  5. Alex S Staff 9 years, 1 month ago

    Hi Jsorgani,

    Please note that we do not currently support attachments. If you wish to attach a screenshot to your reply, please upload the screenshot to a site like imgur or vgy.me and send me a link. Sorry about this!

    I can’t seem to replicate this issue. Are you able to replicate this issue with the account you created me or in another browser? For reference, here’s a gif of me opening a few widgets:

  6. jsorgani 9 years, 1 month ago

    When you try to open the widget to edit it within page builder are you able to or do you get a spinning circle?

  7. jsorgani 9 years, 1 month ago

    here is the image of what I see when I try to edit the widget

  8. Alex S Staff 9 years, 1 month ago

    Hi Jsorgani,

    As per the above reference gif, I see the intended results of opening a widget.

    Are you able to replicate this issue with the account you created me or in another browser?

  9. jsorgani 9 years, 1 month ago

    I am now able to edit in internet explorer but not in google chrome.

  10. Alex S Staff 9 years, 1 month ago

    Hi Jsorgani,

    I suspect you may have a browser plugin and/or extension that’s causing the issue for you.

    Can you please try disabling your Chrome extensions and clearing your cache?

    If that doesn’t help, I would recommend trying to replicate this issue on another computer on Chrome.

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