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Site Origin Editor failure after updating plug ins and theme

By Jeannette Jansen, 7 years ago. Last reply by Alex S, 7 years ago.
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I’ve been working with Page Builder and the Visual Editor on my site. After updating the theme (Create from ThemeTrust) all content of the visual editor disappeared. Only the the text editor still works.
All plug ins are updated but the failure still occures.
Any tips?
Thanks in advanced
Jeannette

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  1. 7 years, 9 months ago Jeannette Jansen

    I have also checked in profile if user is not allowed to use the visual editor. It’s not ticked so that’s not the problem.
    Please help!

  2. 7 years, 9 months ago Alex S
    Hi, I Work Here

    Hi Jeannette,

    I suspect you’re using an old (and unsupported) version of SiteOrigin Page Builder specific to the Create theme. What version of SiteOrigin Page Builder are you using? For reference, the latest version is 2.5.13.

  3. 7 years, 9 months ago Jeannette Jansen

    Hi Alex
    I’m using the latest version of Pade Builder already!
    Any other suggestion? Very much aprreciated!

  4. 7 years, 9 months ago Alex S
    Hi, I Work Here

    Hi Jeannette,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  5. 7 years, 9 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  6. 7 years, 9 months ago Private Message - WordPress

    This is a private message.

  7. 7 years, 9 months ago Jeannette Jansen

    Hi Alex,
    I just created an account for you.
    Thanks for helping!

  8. 7 years, 9 months ago Alex S
    Hi, I Work Here

    Hi Jeannette,

    Unfortunately, I can’t replicate this issue. To clarify, is there a specific SiteOrigin Editor you’re having issues with or is it all of them? Please navigate to WP AdminUsersYour Profile and ensure Visual Editor is unticked.

    If that doesn’t help, can you show me a screenshot of what you see? You’ll need to upload the screenshot to a third party image hosting site (such as Imgur or vgy.me) as we currently don’t allow for attachments.

  9. 7 years, 9 months ago Jeannette Jansen

    Hi Alex,
    Visual Editor in profile is unticked/has been unticked all the time.
    Having this problem with all Siteorigin Editor, not only a specific one.
    I’ll uploaded 3 screenshots that hopefully give more insight in teh problem.
    https://vgy.me/BjeCBu.jpg
    https://vgy.me/4ywAdd.jpg
    https://vgy.me/AEj3Pb.jpg

    Thanks, kind regards
    Jeannette

  10. 7 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Jeannette,

    Unfortunately, the visual tab works for me. Are you able to replicate this issue in another browser and if so, on another computer?

    https://i.imgur.com/fjCJJXL.png

  11. 7 years, 8 months ago Jeannette Jansen

    I have always been working with Firefox. Until the problem occured.
    Just tested Google Chrome and the visual tab works there indeed! Very happy about that, so finally I can continue working again. Thanks for your help.
    (Still wondering waht the problem with FireFox could be though …)

    Kind regards
    Jeannette

  12. 7 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Jeannette,

    I suspect you have a Browser Extension causing you issues. I would recommend disabling them temporarily to see if that helps.

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