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Site Icon

5 years ago · Last reply by Andrew Misplon 5 years ago

I am receiving this message when I attempt to set a site icon: There has been an error cropping your image. It’s a 515px square png, I tried a jpg version of it as well with the same results. Not sure if it’s really a bug, just marked as one because it’s really bugging me. Thanks!

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  1. Andrew Misplon Staff 5 years, 1 month ago

    Hi J

    Thanks for reaching out.

    It’s possible that’s a server related issue. If you’d like to troubleshoot this problem you can try temporarily deactivating all plugins and temporarily switching to a default theme like Twenty Nineteen. In that state, does the issue persist?

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