This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Site crashes after plugin update

Open 1 reply pluginplugin-page-buildertechnical
Lisa
4 years ago · Last reply by Andrew Misplon 4 years ago

I run a WoonderShop PT Child theme.
The site crash as soon as I update to latest Page Builder by SiteOrigin. I deactivate it via file manager to retain access to the admin panel and reinstalled with the same result. Where can I get hold of older versions to install?
Any Idea what could be the problem? I run on latest WP version and latest WooCommerce version.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

1
  1. Andrew Misplon Staff 4 years, 5 months ago

    Hi Lisa

    Thanks for reaching out.

    If you haven’t made progress, please, try recreating the issue with debugging enabled. Here is how you can enable debug and debug logging: https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/. An error should print to the debug.log file. Please, let us know how it goes.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread