Home>Support>Silder not working
  1. 8 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi Bryann

    Thanks for reaching out, sorry we weren’t able to reply sooner.

    If you’re still working on this problem we’ll do our best to assist. Is your slider widget in a theme widget area? If so, can you please, try working on it via AppearanceWidgets and see if there is any change in behaviour?

  2. 8 years, 5 months ago Altis B

    Yes it was in my theme widget but I have since removed it. It seriously didn't work. Only intermittently. Most times its doesn't work. 

  3. 8 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the update. Which theme were you using? We’ll take a look to see if we can locate the issue.

  4. 8 years, 5 months ago Altis B

    Themeisle.com

  5. 8 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the update. Are you using Zerif Lite? If so, can you let us know which widget area was causing the problem? ThemeIsle have quite a few themes which is why I ask. Thanks again :)

  6. 8 years, 5 months ago Altis B

    yes … Zerif Lite. The widget at the Live Editor. 

  7. 8 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for all of your feedback. I’m currently unable to replicate the issue. Have you tried running a plugin conflict test? If not, please, see below:

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    You can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

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