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Shortcodes not being processed

Open 3 replies plugin plugin-page-builder technical

João Saraiva

10 years ago · Last reply by Alex S 10 years ago

Hey,
we have a fresh install of WP with Page Builder installed, however the shortcodes keep appearing plain without being processed, what might be wrong ??

Thanks in advance,

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Replies

Alex S Staff 10 years, 8 days ago
Hi João,
What widget are you trying to add a shortcode to, and what is the shortcode from? Typically shortcodes work without troubles.
João Saraiva 10 years, 8 days ago
Thanks for the reply,
we have shortcodes names like (masonry, spb_row, one_half) and none of them shows correctly.
Wonder if they might only work with the original theme…
Alex S Staff 10 years, 7 days ago
Hi João,
That would make sense. I would recommend contacting your theme developer to report this issue. Is there anything else I can help you with?

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