Home>Support>Serious problem with pagebuilder at the moment – who to contact?

Serious problem with pagebuilder at the moment – who to contact?

At the moment there seems to be a serious issue with pagebuilder. All the pages on my site that use page builder don’t have content but do have various unorganized boxes. See http://sustainabilitymath.org/statistics-materials/ for example. The main blog page is fine. Page builder is up to data and I haven’t made changes to anything on these pages recently. Please help.

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  1. 6 years, 11 months ago Alex S
    Hi, I Work Here

    Preface: This is an edited copy of my reply over Premium support.

    This isn’t a widespread issue so I suspect you have a general plugin conflict issue. Would you mind running a quick plugin conflict test?

    You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue. You’ll need to clear all your caches after disabling your plugins. So just to confirm, double check if the issue is coming up while all other plugins are disabled.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue. Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    You could also try temporarily switching to a default WordPress theme like Twenty Sixteen. Default WordPress themes are generally very lightweight which lowers the chance that they’ll conflict with plugins, so they’re a good way to test if your original theme is the source of the issue.

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