This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Search Bar Doesn’T Work

Open 9 replies pluginplugin-page-buildertechnical
CefipForm Formazione Professionale
3 years ago · Last reply by Andrew Misplon 3 years ago

hello we have encountered a problem in the search bar on the home page https://www.cefipform.it, typing a keyword does not display the drop-down menu and the button runs in a loop showing nothing, some advice we use site origin solutions?

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

9
  1. Andrew Misplon Staff 3 years, 20 days ago

    Hi, thanks for posting. There is a JavaScript error in custom-script.min.js. The error can be viewed via the console:

    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

  2. CefipForm Formazione Professionale 3 years, 19 days ago

    hello here is the screen the error from the console, https://ibb.co/zNXb0D5 solutions or advice to solve the problem

  3. Andrew Misplon Staff 3 years, 19 days ago

    Thanks. Click on index.php on the right of the first error and have a look in your source code to see what that is or rather, what is generating that script block. That’s most likely the originating error.

  4. CefipForm Formazione Professionale 3 years, 19 days ago

    opening the console https://ibb.co/b1F7p6k we cannot find the page or js file source of the error, the new scan shows the error but does not give us the source

  5. Andrew Misplon Staff 3 years, 19 days ago

    Clearing your cache and then temporarily deactivating your caching/perfomance/minification plugin will most help the troubleshooting process.

  6. CefipForm Formazione Professionale 3 years, 18 days ago

    deactivated the plugin here is the screen, https://ibb.co/dp2kqMn any suggestions to solve the problem thanks

  7. Andrew Misplon Staff 3 years, 18 days ago

    Thanks. It isn’t clear where the error is originating. It doesn’t appear as though SiteOrigin is involved in the issue. I would troubleshoot by clearing and deactivating WP Rocket. Next, temporarily deactivate all plugins except for:

    Page Builder
    Widgets Bundle
    Whatever plugin powers the search form – Thim Courses?

    With only the above three plugins activated and no others, does the issue persist?

  8. CefipForm Formazione Professionale 3 years, 18 days ago

    thanks for the answer, in fact we also can’t understand, it’s very strange, we will carry out these steps and hopefully solve the problem or if we can understand what is causing it

  9. Andrew Misplon Staff 3 years, 18 days ago

    Thanks. For now, try to find a working baseline, a situation where the search bar works.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread